11:00 - 11:45
APIs are slowly becoming part of every aspect of our personal, and business worlds, often even without us knowing. When you surf the web, use your mobile phone or post something on social media, APIs are there for you. Also within Air France KLM, printing a boarding pass, booking a ticket or changing a seat involves APIs. Also in the Cargo business, APIs are becoming the new normal. Within Air France KLM Martinair Cargo we have underpinned the customer journey and processes with our API ecosystem and use that to serve our own channels, increase our reach, to innovate and above all to be more customer centric.