APIs are slowly becoming part of every aspect of our personal, and business worlds, often even without us knowing. When you surf the web, use your mobile phone or post something on social media, APIs are there for you. Also within Air France KLM, printing a boarding pass, booking a ticket or changing a seat involves APIs. Though it is quite a technical concept and it mostly involves IT, also for business stakeholders APIs can be more than interesting. Within Air France KLM we have underpinned the customer journey with our API ecosystem and use increase our reach and above all be more customer centric.