API Conference 2020
The Conference for Web APIs, API Design & Management
April 20 - 22, 2020 in The Hague, Netherlands

The Business of APIs: Enabling Air France KLM to become more customer-centric through an API Ecosystem

Session
Until February 13
✓ Raspberry Pi or C64 for free ✓ Group discount ✓ Save up to € 404 Register now

APIs are slowly becoming part of every aspect of our personal, and business worlds, often even without us knowing. When you surf the web, use your mobile phone or post something on social media, APIs are there for you. Also within Air France KLM, printing a boarding pass, booking a ticket or changing a seat involves APIs. Though it is quite a technical concept and it mostly involves IT, also for business stakeholders APIs can be more than interesting. Within Air France KLM we have underpinned the customer journey with our API ecosystem and use increase our reach and above all be more customer centric.

All News & Updates of API Conference 2019:

Behind the Tracks

API Management

A detailed look at the development of APIs

API Development

Architecture of APIs and API systems

API Design

From policies and identities to monitoring

API Platforms & Software as a Service

Web APIs for a larger audience & API platforms related to SaaS