APIs in Service Design – Ensuring customer value in solution and API design

Session
Until conference starts:
✓ 2-in-1 conference package
✓ Team discount
✓ Extra specials for freelancers

Register now

Bis Konferenzbeginn
✓ Extra-Specials für Freelancer
✓ Kollegenrabatt
✓ 2-in-1-Konferenzpaket
Jetzt anmelden
Until conference starts:
✓ 2-in-1 conference package
✓ Team discount
✓ Extra specials for freelancers
Register now
Danke für Eure Teilnahme
✓ Bis zum nächsten mal!
Infos
Wednesday, October 19 2022
10:15 - 11:00
Room:
Maritim C

When building on a solution for a business model, how can we ensure that an end customer gets the desired value with the best possible User Experience? How to ensure that the customer will not get lost in translation in the hurly-burly of the implementation project? What is the role of an integration platform in the solution designed for the end-user?
Customer service journey and layered architecture provide tools for formulating a service blueprint to be used as one of the methods to help resolve the questions above. It also provides a basis for designing the APIs to be developed and used in solutions. The presentation will contain a bit of theory and practical examples applying the service blueprint for the solution design.

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